Understanding DEWA Security Deposits for Tenants
When renting a property in Dubai, one of the key steps in setting up utilities is paying a DEWA (Dubai Electricity and Water Authority) security deposit. This deposit ensures seamless activation of electricity and water services and serves as a financial guarantee against unpaid bills. Here’s everything tenants need to know about DEWA security deposits, including costs, refund processes, and common queries.
What is a DEWA Security Deposit?
A DEWA security deposit is a refundable amount that tenants must pay when registering for water and electricity services in Dubai. This deposit acts as financial security to cover any outstanding bills or damages before the tenant vacates the property. The deposit remains with DEWA until the tenant formally closes their account and applies for a refund.
How Much is the DEWA Security Deposit?
The amount of the DEWA security deposit varies based on the type of property:
- Apartments: AED 2,000
- Villas: AED 4,000
In addition to the security deposit, DEWA also requires a connection fee, which varies depending on the size of the property and the required services. The connection fee is a non-refundable charge.
How to Pay the DEWA Security Deposit?
You can pay your DEWA security deposit through multiple convenient methods:
✔ Online via DEWA website or DEWA smart app
✔ At DEWA customer service centers
✔ Through bank payment channels (online or ATM)
✔ Via Apple Pay or Samsung Pay
✔ Using credit/debit cards
✔ Through payment kiosks available across Dubai
When Should You Pay the DEWA Security Deposit?
The DEWA security deposit must be paid before activating your electricity and water services. Typically, it should be settled immediately after signing the tenancy contract and before moving into the new property.
How to Get a Refund on Your DEWA Security Deposit?
When vacating the property, tenants can request a refund of their security deposit. Follow these steps for a smooth refund process:
Step 1: Apply for Final Bill Request
Before moving out, submit a final bill request on the DEWA website or mobile app. DEWA will generate a final invoice, including any pending charges.
Step 2: Settle Outstanding Bills
Ensure that all outstanding bills are paid to avoid delays in the refund process.
Step 3: Submit Refund Request
Once your final bill is cleared, request a refund through DEWA’s official website or customer service center. You’ll need to provide:
- Emirates ID copy
- Proof of final bill payment
- IBAN details for bank transfer (if applicable)
Step 4: Receive Your Refund
Refunds are processed via:
- Bank transfer (IBAN required)
- Cheque collection at DEWA offices
- Refund via DEWA-approved payment channels
The refund process typically takes 7-10 working days.
Common Issues and How to Avoid Them
🚫 Delayed Refunds: Ensure all outstanding dues are cleared before applying.
🚫 Incorrect Bank Details: Double-check IBAN details to prevent refund rejections.
🚫 Missed Final Bill Request: Always apply for a final bill at least a week before vacating.
🚫 Wrong Contact Information: Ensure your contact details are updated to receive refund updates.
What Happens If You Don’t Claim Your Refund?
If a tenant does not claim their DEWA security deposit refund, the amount remains with DEWA. It is advisable to initiate the refund process as soon as possible after vacating the property to avoid complications.
FAQs About DEWA Security Deposits
1. Is the DEWA deposit refundable?
Yes, the deposit is fully refundable once all bills are settled and the final bill request is completed.
2. Can I transfer my DEWA deposit to a new property?
No, you must request a refund for the existing deposit and pay a new security deposit for the new property.
3. How long does the DEWA refund process take?
Refunds typically take 7-10 working days after the final bill is cleared.
4. Can I pay the DEWA security deposit in installments?
No, the security deposit must be paid in full before the electricity and water connection is activated.
5. What happens if I don’t pay my DEWA deposit?
Your utility services will not be activated until the security deposit is successfully paid.
6. Can landlords pay the DEWA deposit instead of tenants?
While some landlords may offer to cover DEWA deposits as part of rental agreements, the responsibility typically lies with the tenant.
7. Does DEWA charge additional fees apart from the deposit?
Yes, apart from the deposit, DEWA charges monthly consumption fees and connection fees, which are non-refundable.
Need Assistance with DEWA Setup?
Let us help you with hassle-free DEWA registration, deposit payments, and refunds. Get expert assistance today!
📞 Call us now or visit: Ejari Services