How to Pay DEWA Bills: A Complete Guide for Dubai Residents
Paying utility bills is an essential part of managing a home or business in Dubai, and Dubai Electricity and Water Authority (DEWA) provides multiple convenient methods for customers to pay their bills. Whether you’re a tenant, homeowner, or business owner, understanding the different ways to pay your DEWA bills ensures timely payments and uninterrupted services.
In this guide, we’ll explore all available DEWA payment methods, step-by-step instructions on how to pay, and how Ejari.Support can assist with related services.
Understanding Your DEWA Bill
Before making a payment, it’s important to understand the details of your DEWA bill:
- Premises Number: A unique identifier for your registered property.
- Account Number: Your DEWA service account linked to your tenancy contract.
- Billing Period: The duration for which the charges are applied.
- Consumption Details: Breakdown of electricity and water usage.
- Total Due Amount: The total amount payable, including VAT and any outstanding charges.
Available DEWA Payment Methods
DEWA offers several payment methods to ensure convenience for its customers. These include:
1. DEWA Smart App & Website
- DEWA Website: www.dewa.gov.ae
- DEWA Registration Portal
- DEWA Smart App: Available on iOS and Android
Steps to Pay via Website/App:
- Log in to your DEWA account.
- Navigate to the “Bills & Payments” section.
- Enter your DEWA Account Number.
- Select a preferred payment method (credit/debit card, Apple Pay, Samsung Pay, etc.).
- Confirm and complete the payment.
2. Online Banking & Mobile Banking Apps
Most UAE banks offer DEWA bill payment options through online banking portals and mobile apps.
Steps to Pay via Online Banking:
- Log in to your online banking or mobile app.
- Select “Bill Payments” and choose “DEWA”.
- Enter your DEWA Account Number.
- Choose your payment amount and confirm.
3. AutoPay Services
Customers can set up AutoPay using their credit or debit card via the DEWA website to avoid missing due dates.
How to Set Up AutoPay:
- Log in to your DEWA account.
- Go to “AutoPay Settings”.
- Enter your preferred payment details.
- Set the amount and frequency.
- Activate AutoPay for future bills.
4. ATM & Cash Deposit Machines
Payments can be made at ATMs or CDMs of major UAE banks such as Emirates NBD, ADCB, and Dubai Islamic Bank.
Steps to Pay via ATM/CDM:
- Insert your ATM card.
- Select “Bill Payment” and choose “DEWA”.
- Enter your DEWA Account Number.
- Confirm and complete the transaction.
5. Payment via Kiosks & Exchange Centers
DEWA bill payments are accepted at authorized kiosks and exchange centers across Dubai, including:
- Al Ansari Exchange
- UAE Exchange
- Empay Kiosks
6. Payment via SMS & WhatsApp
DEWA offers quick bill payments via SMS and WhatsApp, ensuring fast and easy transactions.
Steps to Pay via WhatsApp:
- Save DEWA’s official WhatsApp number: +971-4-601-9999.
- Send “Pay Bill” to initiate payment.
- Follow the link and complete payment securely.
Late Payment Charges & Disconnection Policy
- If the bill is not paid within the due date, DEWA may charge a late payment fee.
- Failure to pay for multiple months may result in service disconnection.
- DEWA provides a grace period before cutting off electricity and water supply.
- If your DEWA is disconnected, you can pay your outstanding balance and request reconnection via Ejari.Support.
How Ejari.Support Can Assist You
If you’re a tenant or property owner managing DEWA payments, Ejari.Support can help with: 
DEWA registration assistance Updating DEWA account details with Ejari
Resolving DEWA payment issues Reconnection support for disconnected DEWA accounts
Conclusion
DEWA provides various payment methods to suit different preferences, including online banking, mobile apps, kiosks, and auto-payment options. By staying on top of your DEWA bill payments, you can ensure uninterrupted electricity and water services in Dubai.
For hassle-free DEWA registration and payment support, contact Ejari.Support today!