How DEWA Works: A Complete Guide to Dubai’s Utility Services

Dubai Electricity and Water Authority (DEWA) is the government-run entity responsible for providing electricity and water services across Dubai. Whether you’re a new resident, a business owner, or a property investor, understanding how DEWA works is essential for smooth utility management.

In this guide, we’ll explain how DEWA functions, how services are activated and billed, and how Ejari plays a role in DEWA registration. If you’re looking for hassle-free DEWA services, Ejari.Support can assist you with quick and efficient utility registration.

What is DEWA and Why Is It Important?

DEWA is the primary utility provider in Dubai, supplying electricity and water to residential, commercial, and industrial properties. Established in 1992, DEWA ensures sustainable energy and water supply while maintaining high service standards.

Key Functions of DEWA:

• Electricity Generation & Distribution: Supplies power to Dubai through advanced grids.
• Water Supply & Treatment: Provides desalinated water to properties.
• Billing & Consumption Management: Issues monthly bills and consumption reports.
• Sustainability Initiatives: Invests in renewable energy and conservation programs.

How Does DEWA Work? Step-by-Step Process

1. Connecting DEWA Services

To activate DEWA for a property, tenants or property owners must register an account.

Steps to Register:

• Obtain an Ejari certificate (mandatory for rental properties).
• Visit DEWA’s online portal or an approved typing center.
• Submit necessary documents, including your Emirates ID, passport copy, and tenancy contract.
• Pay the security deposit (AED 2,000 for apartments, AED 4,000 for villas).
• Services are usually activated within 24 hours.

If you are moving to a new property, you need to close your old DEWA account and transfer it to the new address. DEWA provides an easy online transfer service for existing customers.

2. Billing and Payment System

DEWA bills are issued monthly and can be paid through multiple channels:

• Online payment via DEWA’s website or mobile app.
• Bank transfers & ATM deposits.
• Payment via DEWA Customer Happiness Centers.
• Direct debit and auto-payment options.

The bill includes electricity and water consumption, fuel surcharge, and VAT. Customers can monitor their real-time energy usage through the DEWA Smart App. DEWA also provides an estimated bill feature to help customers plan their expenses.

3. DEWA Consumption Tariffs & Fees

DEWA follows a slab-based pricing system, where higher consumption leads to higher charges:

• Electricity charges range from 23 fils/kWh to 38 fils/kWh.
• Water charges range from 3 fils/gallon to 7 fils/gallon.
• Fuel surcharges vary based on global energy prices.

For businesses and industries, custom tariffs apply based on usage and demand. Additionally, DEWA provides green energy incentives to encourage sustainable consumption.

4. DEWA Security Deposit & Refund Process

Upon registering, users must pay a security deposit (refundable when closing the account). The refund process takes 5-7 working days and can be collected via:

• Bank transfer
• Cheque collection
• DEWA-approved service centers

If you are vacating your property, you must submit a final bill request before claiming your refund.

Additional DEWA Services & Initiatives

DEWA Smart Services

DEWA has implemented various smart initiatives to improve efficiency:

• Green Charger Initiative – Supports electric vehicle charging stations across Dubai.
• Smart Grid Implementation – Ensures real-time monitoring of electricity supply.
• My Sustainable Living Program – Helps users track their electricity and water consumption.

Energy-Saving Tips for DEWA Users

To reduce DEWA bills, residents and businesses can adopt these energy-saving practices:

• Use energy-efficient LED lights instead of incandescent bulbs.
• Set the thermostat at 24°C for air conditioning to conserve electricity.
• Fix leaking water pipes to prevent unnecessary water wastage.
• Unplug unused electronic devices to reduce phantom power consumption.

How Ejari Supports DEWA Registration

Ejari registration is mandatory before activating DEWA services. Ejari.Support helps tenants and property owners get their Ejari certificate quickly, ensuring a smooth DEWA registration process.

Why Choose Ejari.Support?

Fast Ejari Registration – Get your Ejari approved within 24 hours. Ejari Registration Guide 2025.

Seamless DEWA Registration – We handle your DEWA setup to avoid delays.

Document Assistance – Avoid rejections due to incorrect paperwork.

Expert Consultation – Get answers to all DEWA & Ejari-related queries.

Conclusion

DEWA plays a crucial role in powering Dubai’s homes and businesses, and understanding how it works helps residents manage their utility bills efficiently. Whether you’re registering, paying bills, or applying for a refund, knowing DEWA’s processes is essential.

Need help with Ejari and DEWA registration? Contact Ejari.Support for a quick and hassle-free service!