How to Transfer DEWA: A Complete Guide 2025

Moving to a new home in Dubai comes with many responsibilities, and one crucial step is transferring your DEWA (Dubai Electricity and Water Authority) account. Instead of canceling and reapplying, a DEWA transfer allows you to move your existing connection to your new address, ensuring a seamless transition. This guide covers everything you need to know about transferring your DEWA connection, from necessary documents to step-by-step instructions and common issues you might encounter.

Why Transfer DEWA Instead of Cancelling?

Transferring your DEWA account instead of canceling it has several advantages:

• Time-saving: Avoid the delay of creating a new account and setting up a fresh connection.
• Less paperwork: No need to provide additional documentation for a new account.
• Seamless service: Ensures electricity and water services remain uninterrupted when you move in.
• Cost-efficient: Prevents the need to pay new security deposits if the existing deposit is carried over.

Understanding the DEWA Move-To Service

DEWA’s Move-To Service enables users to transfer their active electricity and water connections to a new address without the hassle of cancellation. This process can be done entirely online, making it quick and efficient.

Steps to Transfer DEWA

Step 1: Update Your Ejari Registration

Before transferring DEWA, your new tenancy contract must be registered with Ejari. Here’s how to update it:

• Visit an Ejari center or use the Dubai REST app.
• Submit the required documents, including:
  • Tenancy contract
  • Emirates ID
  • Previous Ejari certificate
• Receive your new Ejari certificate with an updated Ejari number.

Step 2: Apply for DEWA Transfer Online

Once your Ejari is updated, follow these steps to transfer your DEWA connection:

1. Log in to your DEWA account via the website or mobile app.
2. Select ‘Move-to’ Service to initiate the transfer.
3. Enter your new Ejari number for verification.
4. Pay the transfer fees and security deposit (if required).
5. Receive confirmation via SMS or email regarding your activation date.

Step 3: Finalize Your Old DEWA Account

• DEWA will automatically disconnect services from your previous location.
• Any eligible security deposit refund will be processed within a few working days.

Documents Required for DEWA Transfer

To ensure a smooth transfer, have the following documents ready:

• Emirates ID (Tenant or Property Owner)
• Updated Ejari Certificate
• Tenancy Contract
• DEWA Account Number (from the previous residence)
• Security deposit payment (if applicable)

How Long Does It Take to Transfer DEWA?

• Online applications: Processed within 24 hours.
• In-person applications: Instant transfer upon document verification.
• Security deposit refunds: Processed within 7 working days.

Fees Associated with DEWA Transfers

DEWA does not charge a direct transfer fee, but a security deposit may be required:

• Apartments: AED 2,000
• Villas: AED 4,000

Common Issues & Solutions

1. Transfer Delays

• Ensure that your Ejari details are updated before applying.
• Double-check that all required documents are correctly submitted.

2. Security Deposit Not Reflected

• Refunds usually take a few days. If delayed, check with DEWA support.
• Ensure your registered bank details are accurate.

3. DEWA Services Not Activated at New Address

• Confirm that Ejari is correctly updated in DEWA’s system.
• Contact customer support if activation does not happen on the promised date.

Additional Tips for a Hassle-Free DEWA Transfer

• Apply early: Start the transfer process a few days before moving to avoid last-minute delays.
• Double-check all documents: Ensure that your Ejari number matches your tenancy contract details.
• Use DEWA’s smart services: The DEWA app allows you to track transfer requests and receive real-time updates.
• Clear pending bills: Ensure that your previous DEWA account has no outstanding payments to avoid delays.

How Ejari.Support Can Help

Avoid delays and unnecessary hassle—let Ejari.Support handle your DEWA and Ejari processes. Our team ensures quick and efficient service. We assist in document submission, verification, and application processing, ensuring that your DEWA transfer is completed without issues.

FAQs About DEWA Transfers

1. Can I transfer DEWA without updating Ejari?

No, you must update your Ejari before initiating a DEWA transfer.

2. Will I need to pay a new security deposit?

Only if your previous deposit was refunded; otherwise, it carries over.

3. Can I transfer DEWA services on behalf of someone else?

Yes, but you need an authorization letter and a copy of their Emirates ID.

4. How do I track my DEWA transfer request?

Log in to your DEWA account and check the request status under ‘Move-to’ services.

5. Where can I get professional help for DEWA transfers?

For fast and stress-free assistance  visit Ejari.Support today!