DEWA Transfer: A Complete Step-by-Step Guide
Relocating within Dubai requires careful attention to various utility services, including electricity and water. One of the most common questions asked by tenants and homeowners is: Can DEWA be transferred? The answer is yes, and the process is relatively straightforward if you follow the right steps.
In this guide, we will cover the DEWA transfer process, the documents required, associated fees, and how Ejari.Support can simplify this transition for you.
Understanding DEWA Transfer
Dubai Electricity and Water Authority (DEWA) is the primary provider of electricity and water services in Dubai. When moving from one property to another, your DEWA account must be transferred to ensure continued service at your new residence or office.
A DEWA transfer essentially means closing the existing DEWA account at your old residence and opening a new one for the new property. The process ensures that your service is uninterrupted and avoids unnecessary billing issues.
Documents Required for DEWA Transfer
To successfully transfer your DEWA account, you must have the following documents ready:
For Tenants:
- Ejari Certificate (linked to your new tenancy contract)
- Valid Emirates ID (of the tenant or applicant)
- DEWA Final Bill (for the previous residence)
- Security Deposit Receipt (from your current DEWA account)
- Updated DEWA Account Number (for the new residence)
For Property Owners:
- Title Deed (proving ownership of the new property)
- Valid Emirates ID
- DEWA Final Bill (for the previous property, if applicable)
- Updated DEWA Account Number
- Security Deposit Receipt
Having these documents readily available can speed up the process significantly.
Step-by-Step Process for DEWA Transfer
Step 1: Request for DEWA Disconnection at Your Current Address
Before setting up DEWA at your new residence, you need to disconnect it from your old one.
- Log in to your DEWA account on the DEWA website or the DEWA Smart App.
- Navigate to “Move-Out Services” and select “Request for Final Bill”.
- Enter your DEWA Account Number for the current residence.
- Select the preferred disconnection date.
- Submit the request and pay any outstanding balance.
Once your request is approved, DEWA will generate your Final Bill and refund the security deposit (if applicable).
Step 2: Register for DEWA at Your New Address
Now that your old DEWA account is closed, you need to set up DEWA services at your new residence.
- Log in to your DEWA account.
- Select “Move-In Services” and choose “Activate New Connection”.
- Enter the new DEWA Premises Number (found on the building’s electricity meter or provided by your landlord).
- Upload the required documents (Ejari Certificate, Emirates ID, and Security Deposit Receipt).
- Pay the security deposit for your new connection (AED 2,000 for apartments, AED 4,000 for villas).
- Submit your request.
Once the request is approved, your new DEWA account will be activated within 24 hours.
Fees and Charges for DEWA Transfer
Service | Fees (AED) |
Security Deposit (Apartment) | 2,000 |
Security Deposit (Villa) | 4,000 |
Activation Fee | 130 |
Knowledge & Innovation Fees | 10 |
Disconnection Fee | 100 |
Final Bill Processing Fee | 50 |
These fees may vary depending on your property type and outstanding dues.
Common Issues and How to Avoid Them
- Incorrect Ejari Registration: Your Ejari must be linked to the new property before DEWA can be activated.
- Unpaid DEWA Bills: Any unpaid bills at your previous residence must be cleared before transferring your DEWA account.
- Wrong Premises Number: Ensure you enter the correct Premises Number from your landlord or building management.
- Delayed Security Deposit Refund: Refunds typically take 1-2 weeks and are transferred to the tenant’s registered bank account.
How Ejari.Support Can Help You
- Ejari.Support simplifies the DEWA transfer process by assisting you with:
- Ejari Registration for your new property.
- Guidance on DEWA Account Setup & Security Deposit Payment.
- Resolving issues related to DEWA disconnections and unpaid bills.
- Ensuring compliance with DEWA regulations to avoid rejections.
By using Ejari.Support, you can complete your DEWA transfer smoothly, without unnecessary delays.
DEWA Transfer: 10 Frequently Asked Questions
1. Can DEWA be transferred when moving to a new property in Dubai?
Yes, DEWA can be transferred when relocating within Dubai. However, the process involves closing your existing DEWA account at your old residence and opening a new one for your new property. This ensures uninterrupted service and avoids billing issues during your move.
2. What documents do I need for a DEWA transfer as a tenant?
As a tenant, you need the following documents for DEWA transfer:
- Ejari Certificate linked to your new tenancy contract
- Valid Emirates ID of the tenant or applicant
- DEWA Final Bill from your previous residence
- Security Deposit Receipt from your current DEWA account
- Updated DEWA Account Number for the new residence
3. What documents are required for property owners during DEWA transfer?
Property owners need these documents for DEWA transfer:
- Title Deed proving ownership of the new property
- Valid Emirates ID
- DEWA Final Bill for the previous property (if applicable)
- Updated DEWA Account Number
- Security Deposit Receipt
4. How much does it cost to transfer DEWA to a new property?
The fees for DEWA transfer include:
- Security Deposit: AED 2,000 for apartments, AED 4,000 for villas
- Activation Fee: AED 130
- Knowledge & Innovation Fees: AED 10
- Disconnection Fee: AED 100
- Final Bill Processing Fee: AED 50
These fees may vary depending on your property type and any outstanding dues.
5. How long does the DEWA transfer process take?
Once you submit your request for a new DEWA connection with all required documents, your new DEWA account will typically be activated within 24 hours of approval. The disconnection process for your old address is usually processed immediately after submitting the request and clearing any outstanding balance.
6. What is the first step in the DEWA transfer process?
The first step is to request DEWA disconnection at your current address. You need to log in to your DEWA account, navigate to “Move-Out Services,” select “Request for Final Bill,” enter your current DEWA Account Number, choose your preferred disconnection date, and pay any outstanding balance.
7. How do I activate DEWA at my new address?
To activate DEWA at your new address, log in to your DEWA account, select “Move-In Services” and choose “Activate New Connection.” Enter the new DEWA Premises Number, upload required documents (Ejari Certificate, Emirates ID, and Security Deposit Receipt), pay the security deposit, and submit your request.
8. What are common issues that can delay DEWA transfer?
Common issues that can cause delays include:
- Incorrect Ejari registration not linked to the new property
- Unpaid DEWA bills at your previous residence
- Wrong Premises Number entered during application
- Delayed security deposit refund processing (typically takes 1-2 weeks)
9. Where can I find the DEWA Premises Number for my new property?
The DEWA Premises Number can be found on the building’s electricity meter or obtained from your landlord or building management. This number is essential for setting up your new DEWA connection and must be entered accurately during the application process.
10. Can I get assistance with the DEWA transfer process?
Yes, services like Ejari.Support can help simplify the DEWA transfer process by assisting with Ejari registration for your new property, providing guidance on DEWA account setup and security deposit payment, resolving issues related to disconnections and unpaid bills, and ensuring compliance with DEWA regulations to avoid rejections.
Conclusion
Yes, DEWA can be transferred, but it requires following the correct steps and ensuring all documents are in order. The process involves disconnecting the old DEWA account, activating a new one, and ensuring all payments are settled.
If you need hassle-free DEWA transfers, Ejari.Support is here to assist. Get in touch today to make your move seamless!