How to Log In to the Ejari Online Portal: A Step-by-Step Guide

Navigating government portals can sometimes feel overwhelming, but accessing Dubai’s Ejari online portal doesn’t have to be complicated. Whether you’re a tenant, landlord, or property manager, this guide will walk you through the simple login process so you can manage your rental contracts with ease.

What is Ejari?

Before diving into the login process, let’s clarify what Ejari is. Ejari (which means “my rent” in Arabic) is Dubai’s mandatory rental registration system. All rental contracts in Dubai must be registered through Ejari to be legally recognized.

Preparing to Log In

Before attempting to log in to the Ejari online portal, ensure you have:

1. A valid UAE mobile number
2. Your Emirates ID
3. An email address
4. Registration details (if you’ve already created an account)

Step-by-Step Login Guide

For First-Time Users

1. Visit the Official Portal Navigate to the official Dubai Land Department (DLD) Ejari Portal or the dedicated Dubai REST app.
2. Create a New Account Look for the “Register” or “Sign Up” button, typically located near the login area.
3. Complete the Registration Form You’ll need to provide:
   
   • Full name as it appears on your Emirates ID
   • Valid UAE mobile number
   • Email address
   • Create a secure password
4. Verify Your Account A verification code will be sent to your registered mobile number. Enter this code to activate your account.
5. Set Up Security Questions Create security questions and answers to protect your account.

For Returning Users

1. Access the Portal Go to the official Ejari online portal through the Dubai Land Department website.
2. Enter Your Credentials In the login section, enter your registered:
   
   • Username or email
   • Password
3. Security Verification Depending on the portal’s security settings, you might need to:
   
   • Enter a CAPTCHA code
   • Receive and input a one-time password (OTP)
4. Access Your Dashboard Once logged in, you’ll be directed to your personalized dashboard where you can manage your rental contracts.

Troubleshooting Common Login Issues

Forgotten Password

If you can’t remember your password:

1. Click on the “Forgot Password” link
2. Enter your registered email or mobile number
3. Follow the instructions sent to reset your password

Account Locked

If your account becomes locked after multiple failed login attempts:

1. Wait 30 minutes before trying again
2. Use the “Forgot Password” option to reset your credentials
3. Contact the Ejari helpline if issues persist

Mobile Number Changed

If you’ve changed your mobile number:

1. Contact the Ejari customer service
2. Verify your identity through alternative means
3. Update your contact information

Benefits of Using the Ejari Online Portal

Once logged in, you can:

• Register new rental contracts
• Renew existing contracts
• Print Ejari certificates
• Update property or tenant information
• View your contract history
• Pay registration fees online

Security Tips

Protect your Ejari account by:

• Using a strong, unique password
• Never sharing your login credentials
• Logging out after each session
• Keeping your contact information updated

Frequently Asked Questions About the Ejari Online Portal

1. What is the Ejari online portal and why do I need to use it?

The Ejari online portal is the official digital platform provided by Dubai Land Department for registering and managing rental contracts in Dubai. Using it is mandatory for all residential and commercial rental agreements in Dubai to be legally recognized and enforceable.

2. How much does it cost to register a contract through the Ejari online portal?

The standard Ejari registration fee is AED 220 for residential contracts and varies for commercial properties. This fee can be paid directly through the online portal using various payment methods, including credit cards and digital wallets.

3. Can I access the Ejari online portal in languages other than English?

Yes, the Ejari online portal is available in both English and Arabic. You can switch between languages using the language toggle option typically located at the top right corner of the website.

4. What documents do I need to upload when registering a contract on the Ejari online portal?

You’ll need to upload:

• A copy of the signed tenancy contract
• Copies of Emirates ID for both tenant and landlord
• Copy of the property title deed or DEWA premises number
• Previous Ejari certificate (for renewals only)

5. How long does it take to process an Ejari registration submitted through the online portal?

Standard processing time for Ejari registrations submitted through the online portal is 24-48 hours. However, if all documentation is correct and complete, many registrations are processed almost immediately.

6. Can I update my personal information on the Ejari online portal?

Yes, you can update your personal information, including contact details and Emirates ID information, through your account settings on the Ejari online portal. Some changes may require verification or supporting documentation.

7. Is it possible to cancel a contract through the Ejari online portal?

Yes, the Ejari online portal allows for contract cancellation. Both parties must agree to the cancellation, and you’ll need to provide documentation showing mutual consent. Cancellation fees may apply.

8. Can landlords and tenants both access the same contract on the Ejari online portal?

Yes, both landlords and tenants can access the contract details through their separate accounts on the Ejari online portal. Each party must register individually but can view contracts associated with their Emirates ID.

9. What should I do if I encounter technical issues while using the Ejari online portal?

If you encounter technical issues, you can:

• Clear your browser cache and cookies
• Try using a different browser or device
• Contact the Ejari technical support team via the helpline
• Visit an authorized typing center for assistance

10. Can I download or print my Ejari certificate directly from the online portal?

Yes, once your rental contract is registered and approved, you can download and print your Ejari certificate directly from the portal. The certificate is typically available in PDF format and includes a QR code for verification purposes.

Need Additional Help?

If you encounter persistent login issues, you can:

• Call the Ejari helpline.
• Visit a typing center authorized to process Ejari registrations.
• Contact the Dubai Land Department directly.

By following these straightforward steps, you can easily access the Ejari online portal and manage your rental agreements efficiently from the comfort of your home or office.